Terms & Conditions

Website and services

These terms describe use of the Holmquist Tech Solutions LLC website and our customer communications. We provide remote technology support, computer cleanup, website services and Microsoft 365 assistance. A written quote or service agreement specifies the work you purchase; that agreement controls any service-specific terms that differ from this page.

Information on this website is general guidance, not a guarantee that a particular issue can be resolved remotely. Website project prices are starting prices. Scope, scheduling, third-party costs, payment, cancellation and renewal terms are confirmed before paid work begins. A free consultation does not enroll you in a paid plan.

Paid remote sessions are booked for a set length. If more time is needed, we will ask before continuing, and extra time is only charged with your approval, in 30-minute blocks at the posted rate, billed after the session. If we determine within the first 15 minutes that an issue cannot be resolved remotely, the session is not charged, or is refunded in full if already paid. Otherwise, a session covers the time worked whether or not the issue is fully resolved, and you receive notes on what was found and the recommended next step.

Remote access requires your approval during an arranged session. Save your work and back up important files before service. Do not share passwords, recovery codes or payment information by chat or text. You can disconnect remote access at any time.

SMS messaging terms

Program name: Holmquist Tech Solutions customer support texts. This program sends one-to-one text messages about your support requests, appointment scheduling and service updates. It does not send marketing or promotional messages. Full opt-in details: https://holmquisttechsolutions.com/sms-consent.

You can opt in at https://holmquisttechsolutions.com/contact by entering your phone number, checking the separate optional SMS consent checkbox and submitting the contact form. The checkbox is not preselected. You may submit an inquiry without SMS consent. The form records your selection and disclosure details but does not automatically send texts or activate SMS service.

Holmquist Tech Solutions LLC uses (763) 452-2063 for customer-requested, one-to-one text conversations when SMS is enabled. Messages concern technical support, troubleshooting, website projects, arranging appointments and follow-up within your conversation. This program is not for marketing campaigns, bulk texts or automated alerts. SMS activation is subject to provider approval.

You can also opt in with the Get text updates form at https://holmquisttechsolutions.com/sms-consent by entering your name and mobile number and checking the consent box. If you text us first, we reply in that conversation; we do not start text conversations with anyone who has not opted in on our website.

SMS participation is optional and is not required to purchase services. We obtain permission specific to text messaging before initiating ongoing SMS communications. Giving us a phone number, booking a consultation or using this website alone does not constitute SMS consent. You may explicitly request a text conversation with us; keep your consent specific to the support or project discussion you want.

Message frequency varies with your conversation and requests. Message and data rates may apply under your mobile plan. We do not add a separate messaging fee; charges for paid technology services are separate and agreed before work begins.

Reply STOP to opt out of texts from this number. You may also use QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE. A final confirmation may be sent, after which further texts from this conversation will stop. Reply START if you want to resume after opting out. Opting out of texts does not cancel a separately purchased service.

Reply HELP for assistance, email [email protected], or call (763) 452-2063. SMS is not an emergency support channel. Delivery can be delayed or unavailable because of carrier or network conditions; use email if a message does not reach us.

You must be authorized to use the number you provide. Tell us if your number changes. Consent and communication records may be maintained to document your choices. Carriers are not liable for delayed or undelivered messages. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Statement at https://holmquisttechsolutions.com/privacy-statement for how messaging information is handled.

Website chat and external services

Our chatbot is an automated assistant, not a live employee. Its replies can be inaccurate and do not change a written quote or service agreement. Confirm pricing, scope and important decisions directly with Caden. Do not include sensitive personal or account information in chat.

Booking, payments, remote-access software and communications may use third-party providers. Their own terms and privacy policies apply to their services. We do not control their availability or every feature of their platforms.

Updates to these terms

We may update this page as our website or communications change and will revise the effective date. Material changes to an existing paid agreement require the process in that agreement; this page does not silently replace existing customer terms. Contact us before continuing if you have questions.