Privacy Statement

Information we receive

Holmquist Tech Solutions LLC receives information you choose to provide when you contact us, request services, book an appointment or use website chat. This may include your name, email address, phone number, business details, service needs, messages and screenshots you provide. Only send information needed for your request.

We collect phone numbers only when you give them to us: by entering one in our contact form, by calling or texting us, or by including one when you book an appointment or request a quote. We use your number to respond to your request. We text it only if you have opted in to SMS as described on our SMS Consent page at https://holmquisttechsolutions.com/sms-consent.

Our hosting and communications providers may process technical information such as IP addresses, browser details, timestamps and operational logs to deliver services and protect against abuse. Payment and scheduling details are handled through the providers you use; do not send card details to us in a text, email or chatbot message.

How information is used

We use information to answer your requests, arrange appointments, deliver agreed support, prepare quotes, administer billing, maintain service records and secure our systems. Information provided for customer support is not treated as permission to send marketing texts.

During a remote session, screen content and device information may be visible to the technician for the support task you approved. Close unrelated private documents before connecting and end the session when you no longer want access.

SMS privacy and consent

You can opt in to one-to-one text messages about your support requests, appointment scheduling and service updates on our website: with the Get text updates form at https://holmquisttechsolutions.com/sms-consent, or with the optional SMS consent box on our contact form. If you text us first, we reply in that conversation. We do not send marketing or promotional texts.

Our contact form at https://holmquisttechsolutions.com/contact offers an optional, unchecked SMS consent checkbox. The Get text updates form at https://holmquisttechsolutions.com/sms-consent collects your name, mobile number and the same consent. When either form is submitted, Netlify Forms processes and stores your name, email, phone number if provided, selected service, message, explicit Yes or No consent status, submission time, disclosure version and text, and the website contact-form source. Authorized business administrators can review submissions and may receive email notifications. Providing a phone number alone is not consent.

When SMS is enabled for (763) 452-2063, we use your mobile number and conversation content to communicate about your requested support, website project or scheduling discussion. We maintain consent and opt-out records to respect your messaging choices.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent are not sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. Your consent is used only for this messaging program. All of the categories of information sharing described in this statement exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Netlify processes contact-form and consent records as an operational service provider, not as permission to market to you.

Messaging platforms and telephone carriers process phone numbers, message content and routing information as necessary to deliver texts. That operational processing does not authorize those providers to use your SMS consent for their own marketing. We may disclose information where legally required.

Reply STOP to stop texts from our number and HELP for assistance. Message frequency varies. Message and data rates may apply. You can also contact [email protected] about your consent or privacy. See our Terms & Conditions for the SMS program details.

Microsoft Clarity analytics

We use Microsoft Clarity to understand how visitors use our website through interaction metrics, heatmaps and session recordings, and to improve navigation and usability. Clarity processes information about page visits, clicks, scrolling, browser and device details and other usage signals. It may use cookies and similar technologies according to applicable consent settings.

We mark the website chat widget and contact form for masking in Clarity recordings. Do not enter sensitive information in website chat, the contact form or sample forms. Microsoft processes analytics information under its own privacy practices. Learn more at https://www.microsoft.com/privacy/privacystatement and https://clarity.microsoft.com/privacy.

Service providers and website chat

Website demos load photographs from Unsplash. Your browser contacts that image provider to display them, which may disclose technical request information such as your IP address. Sample demo forms do not send or save your entries.

Providers used for business operations include Microsoft Teams for communications, Calendly for booking, Stripe for payment processing, AnyDesk for approved remote access, Netlify for website hosting and OpenAI for AI-assisted website chat. They process relevant information under their own applicable terms and policies. Follow their privacy notices when you use their services.

When AI chat is available, your submitted messages and recent conversation context are sent to OpenAI to generate a response. When AI is unavailable, the service guide responds locally. Do not submit passwords, financial details, sensitive documents or other private information to the assistant.

The chat widget saves recent conversation messages in browser session storage so your conversation can continue while you browse this site. Starting a new chat resets the visible conversation and stored chat history. This does not delete any records already processed by service providers. Our analytics and external booking and payment pages may use cookies or similar technologies.

Retention, security and your choices

We retain information as needed for the service relationship, billing, consent records, resolving questions, security and applicable recordkeeping obligations. Provider retention practices can differ. We take reasonable precautions, but no communication or storage system can be guaranteed completely secure.

Email [email protected] to request access to, correction of or deletion of information you supplied, or to ask about how it is used. We may need to verify your identity and may retain records required for legitimate service, security or legal obligations. You can choose email or phone instead of website chat and can opt out of SMS without purchasing or canceling a service.

Changes to this statement

We update this statement when relevant business practices change and revise the effective date. Please review it when submitting a new request. Contact Holmquist Tech Solutions LLC if any part of this statement is unclear.